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service policies & procedures


While there are many items to think about when choosing a contractor to build your new home, one of the items that will be of the utmost importance is the warranty coverage and customer service provided by the builder.

Donwest realizes that it is a great comfort for our customers to know that they are well protected with a comprehensive warranty package and a team of professionals that are committed to servicing all your warranty requests in a timely and professional manner. Our commitment to servicing our customer’s warranty requests is impeccable. We have a full-time Warranty Administrator dedicated to providing our customers with complete and reliable service. We are always just a phone call away!

Donwest has been a registered member of the Tarion Warranty Corporation (formerly the Ontario New Home Warranty Program) since 1976. Tarion Warranty Corporation is a private corporation under the laws of Ontario launched in 1976 to administer the Ontario New Home Warranties Plan Act. Every new home and condominium purchased in Ontario comes with statutory warranty coverage from the builder that is backed by Tarion Warranty Corporation. Only registered builders are legally permitted to build new housing units in Ontario.

Upon completion of your new home a scheduled pre-delivery inspection will take place where a thorough inspection will be made to the home’s interior and exterior. At the same time you will receive your home owner information package detailing all your warranty coverage for your reference and information.

Your warranty coverage begins on the date of possession.

Directly through our Director of Customer Service & Warranty, Mike Pattenden, by phone, fax or email during regular business hours. We will also provide you with an Emergency Contact List in the event an emergency arises after business hours or on a weekend.

important contacts

Mike Pattenden
Director of Customer Service and Warranty
519-633-0691 ext 243

Donwest has been a registered member since 1976.

Home Construction Regulatory Authority

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