Warranty
Service Policies and Procedures
Important Contacts:
Carlo Cracchiolo 
Warranty Technician
519-633-0691 ext 243
service@donwest.ca
Tarion
www.tarion.com
Donwest has been a registered member since 1976.
Home Construction Regulatory Authority
While there are many items to think about when choosing a contractor to build your new home, one of the items that will be of the utmost importance is the warranty coverage and customer service provided by the builder.
Donwest realizes that it is a great comfort for our customers to know that they are well protected with a comprehensive warranty package and a team of professionals that are committed to servicing all your warranty requests in a timely and professional manner. Our commitment to servicing our customer’s warranty requests is impeccable. We have a full-time Warranty Administrator dedicated to providing our customers with complete and reliable service. We are always just a phone call away!
Donwest has been a registered member of the Tarion Warranty Corporation (formerly the Ontario New Home Warranty Program) since 1976. Tarion Warranty Corporation is a private corporation under the laws of Ontario launched in 1976 to administer the Ontario New Home Warranties Plan Act. Every new home and condominium purchased in Ontario comes with statutory warranty coverage from the builder that is backed by Tarion Warranty Corporation. Only registered builders are legally permitted to build new housing units in Ontario.
Upon completion of your new home a scheduled pre-delivery inspection will take place where a thorough inspection will be made to the home’s interior and exterior. At the same time you will receive your home owner information package detailing all your warranty coverage for your reference and information.
When does my warranty coverage begin?
Your warranty coverage begins on the date of possession.
How are my warranty service requests handled?
Directly through our Director of Customer Service & Warranty, Carlo Cracchiolo, by phone, fax or email during regular business hours. We will also provide you with an Emergency Contact List in the event an emergency arises after business hours or on a weekend.
One Year Warranty Coverage
Your home’s One Year Warranty coverage begins on the date of possession and insures that your home will be from defects in work and materials, is fit to live in and meets all Ontario Building Code requirements.
Two Year Warranty Coverage
Your home’s two year warranty coverage begins on the date of possession and covers the following:
- Water penetration through the basement or foundation walls;
- Defects in our materials or work (caulking, windows, doors, etc.) resulting in water penetration into the building;
- Defects in our materials or work in the electrical, plumbing and heating delivery and distribution systems;
- Defects in our materials or work which result in the detachment, displacement or deterioration of exterior cladding (such as brickwork, aluminum or vinyl siding);
- Major structural defects;
- Violations of the Ontario Building Code’s health and safety provision
Seven Year Major Structural Coverage
Your home’s seven year major structural defect coverage begins on the date of possession and covers the following:
- Any defect in materials or work that results in the failure of a load-bearing part of the home’s structure or materially and adversely affects its load bearing function;
- Any defects in materials or work that significantly and adversely affects the use of the building as a home
You can feel at ease and in your comfort zone knowing that you are PROTECTED with DONWEST. Your trusted builder since 1968!
If you have any questions or concerns regarding the warranty coverage, policies and procedures please feel free to call Carlo Cracchiolo, Director of Customer Service & Warranty at 633-0691 or visit the website of the Tarion Warranty Corporation at www.tarion.com
Please feel free to research our builder performance record (as well as other builders’) on the Tarion website.
For more information on specific coverage, please refer to the Construction Performance Guidelines at Tarion.com